Questions About Your Account Agreement
You can deposit and play for 48 hours without ID verification. After that, you must upload a valid passport or national ID to keep your account active. Withdrawals always require verification, regardless of account age. You'll get a reminder email with a link to the verification form.
Yes. Log into Settings > Payment Methods and update your DANA, OVO, GoPay or QRIS account number. Changes take effect immediately for new deposits. Existing withdrawals will go to the account you had linked at the time of request.
We retain your account details, transaction records and verification documents for the periods required by local law, typically three years from your last login. If you close your account, we begin a 90-day deletion window; contact support to accelerate this. You can request a copy anytime.
Holds happen during fraud checks or when unusual activity flags your account. Open live chat or email support with your transaction ID. We investigate within 24 hours and either release your funds or explain the block. Most holds clear within 48 hours; complex cases may take five working days.
No. Withdrawals require your account password and (on first withdrawal) a one-time SMS code sent to your registered phone number. If a withdrawal happens without your consent, contact support immediately with a screenshot of the transaction. We will investigate and reverse it if fraud is confirmed.
When you join, you accept our general Terms & Conditions. Specific promotions have separate rules shown on the promo board in the lobby before you opt in. You can always find the full text by tapping the promotion name; if it conflicts with the account terms, email support for clarification.
Log into Settings > Account > Close Account. We'll freeze new deposits and withdrawals immediately, settle any outstanding payouts within five working days, and begin data deletion 90 days later. You can reopen within that 90-day window by contacting support; after 90 days, a new application is required.
